Typically, we fulfill ElectroPop orders within 1-2 business days. Standard domestic shipping is usually 3-5 business days unless otherwise indicated at checkout (typically extended during peak holiday seasons). Standard international shipping to Canada is usually 8-15 business days.
How can I edit my shipping address?
If you notice an error on your shipping address after your order has been placed, please contact us via chat (9am-3pm MST, Monday-Friday) or email us at hello@electrolytelollipops.com with “Urgent - Address change” in the subject line. We will help you out. (No need to email multiple times–even if the order ships out to the original address used. We’ve got your back.)
How do I track my ElectroPop order?
You will automatically receive a tracking link by email when your order ships from our warehouse. Please note it can take 24-48 hours for the tracking number to update. It will be emailed to the email address you provided when making your order. If you cannot find any notification emails in your regular inbox, we recommend checking for an overzealous spam filter before reaching out to hello@electrolytelollipops.com or contacting us via chat (9am-3pm MST, Monday-Friday).
How much does shipping cost?
Shipping rates are automatically calculated at checkout based on your location and package size. We use standard carrier rates to keep things fair and transparent—no hidden fees or markups.
PRODUCT
What is the age minimum?
Kids aged 4 and up can enjoy ElectroPops.
How many ElectroPops can my child have per day?
Determining how many ElectroPops to consume daily is quite dependent on the individual. The latest science indicates consuming 4–6 grams of sodium, 3.5–5 grams of potassium, and 400–600 milligrams of magnesium per day leads to optimal health outcomes. These electrolytes are best consumed from whole foods, but we designed ElectroPops to help fill in any dietary gaps. We hear that many folks find 1-2 ElectroPops per day to be optimal, often depending on their activity level.
The best approach is to start slow and listen to your body. You'll feel the difference when you get it right.
When should my child have an ElectroPop?
ElectroPops are great to use in a variety of situations - we receive feedback across quite a broad spectrum in that regard.
The best time is about 30 minutes before sports, playtime, or any high-energy activity to help prepare their body with the electrolytes they need. They’re also great afterward to help replenish what’s lost through sweat. A good rule of thumb for kids: it’s better to stay ahead on hydration than to catch up later!
We certainly encourage folks to test out what works best for them, and to let us know–we are always eager for feedback!
What ingredients are in ElectroPops?
You can find the nutrition facts panels for every flavor of ElectroPop by visiting our webstore and scrolling through the product images.
ElectroPop Mix
Watermelon: Salt (Sodium Chloride), Magnesium Malate, Potassium Chloride.
Yes, our ElectroPops are gluten-free, nut-free, dairy-free, and GMO-free. They also do not contain food-dyes or artificial flavors.
REFUNDS & EXCHANGES
What is your refund policy?
We have a no-questions-asked refund policy. We get it. ElectroPops aren't for everyone. That's why we make refunds easy. To initiate a refund, simply email us at hello@electrolytelollipops.com or contact us via chat (9am-3pm MST, Monday-Friday).
What should I do if I receive the wrong product?
Oh no! Please email us at hello@electrolytelollipops.com or contact us via chat (9am-3pm MST, Monday-Friday) and we will fix it right away.
I don’t like the flavor I ordered. Can I return it for a different flavor?
Yes. Please email us at hello@electrolytelollipops.com or contact us via chat (9am-3pm MST, Monday-Friday) and we will help you out.
SUBSCRIPTIONS
How do ElectroPop subscriptions work?
We don’t offer subscriptions just yet—but we’re working on it! Stay tuned for updates, and please subscribe to our email newsletter to be the first to hear when subscriptions become available, plus get news, offers, and more.
GENERAL FAQ’s
How do I update or cancel my order?
Please contact us via chat (9am-3pm MST, Monday-Friday) or email us at hello@electrolytelollipops.com as soon as possible for help. Our fulfillment center processes orders quickly; however, we will always do our best to accommodate your request.
What forms of payment do you accept?
We accept most major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Be sure to double-check your shipping and billing information when using express checkout methods.
How do I check the status of my order?
You will automatically receive an order confirmation email when you place your order. You will later receive a tracking link by email when your order ships from our warehouse. Please note it can take 24-48 hours for the tracking number to update. Email notifications regarding your order will be sent to the email address you provided when making your order. If you cannot find any notification emails in your regular inbox, we recommend checking for an overzealous spam filter before reaching out to hello@electrolytelollipops.com or contacting us via chat (9am-3pm MST, Monday-Friday) for help.
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